Basecamp Hotels – Tahoe City Position: Front Desk Host

Job Overview: Responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting
with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services.
Reports To: Hotel Manager

Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the
employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:
● Fluency in English (verbal and written) is required.
● A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
● Must have High school diploma or equivalent.
● Must be computer literate with a knowledge of Word and Excel.
Desired Skills/Aptitudes:
● Excellent interpersonal skills and the ability to work well with co-workers and the public.
● Possess a courteous, friendly and professional manner.
● Independent thinker and a ‘quick study’.
● Good team player.
● Willingness to go the extra mile.
● Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with
a minimum of supervision.
● Ability to solve practical problems and deal with a variety of situations.
● Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and
diplomacy to defuse anger.
● Ability to work well under pressure and handle multiple tasks at once.
● Must be punctual with regular and reliable attendance.
Essential Physical Abilities:
● Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
● Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
● Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages,
boxes, and luggage.
● Periodically required to work at a very fast pace, under pressure.
Essential Job Functions:
● Develop in depth understanding of the property management system and POS functionality.
● Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
● Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
o Answering telephones in a prompt and professional manner and providing assistance to callers
o Taking reservations in person and over the phone
o Reading and responding to hotel email
o Checking guests in and out
o Completing group pre-registrations and key packets
o Posting charges and processing payments
o Communicating with Housekeeping and Maintenance
o Handling mail and coordinating deliveries of messages and packages
o Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
● Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of
local restaurants, special events, city attractions, and outdoor activities.
● Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current
rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and
services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
● To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel
management.
● Complete shift checklists and special projects as assigned.
● To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
● Meet with departing Front Desk Host to review business status, log-book and follow-up items.
● Keep the front desk as well as lobby areas clean and well organized.
● Be available to work irregular hours, including evenings, weekends and holidays.
● Be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in
the event of an emergency.
● To follow all company policies and procedures.
● To immediately report all suspicious occurrences and hazardous conditions.
● To maintain the cleanliness and safety of work areas at all times.
● Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
● To attend all mandatory meetings as directed.
● To perform other tasks, including cross-training, as directed.

Secondary Job Functions:
● Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a
non-exempt employee must be approved in advance by the employee’s supervisor or the Hotel Manager. Non-exempt employees who work
overtime without prior approval are subject to disciplinary action, including termination.

Basecamp Hotels – Tahoe City | Position: Housekeeper
Department: Housekeeping

Job Overview: To manage the Housekeeping staff and operations to ensure cleanliness, safety and aesthetic appeal of the hotel.

Reports To: General Manager

Key Relationships

Internal: Room Attendants, House Person, Front Desk staff, Maintenance, Assistant Hotel Manager

External: Hotel guests and visitors

Essential Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:

● Fluency in English (verbal and written) is required.

● Bachelor’s degree in Business Management or related field, or equivalent experience required.

● Must have minimum two years’ experience in similar position.

● Microsoft Word and Excel or comparable computer proficiency preferred.

● Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.

● Knowledge of proper cleaning techniques, requirements and use of equipment

Desired Skills/Aptitudes:

● Excellent interpersonal skills and the ability to work well with co-workers and the public.

● Demonstrated ability to train staff and ensure high level of customer service.

● Ability to work well under pressure.

● Ability to speak Spanish is preferred.

● Must have strong written and verbal communication skills.

● Highly self-motivated.

• Ability to effectively manage staff to maintain a high level of morale and productivity.

• High quality standards for production and service.

Essential Physical Abilities:

● Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping to

perform routine job tasks, including personally inspecting guest rooms daily.

● Frequently required to move objects weighing up to 40 lbs. over moderate distances.

● Must be flexible to work long, sometimes irregular hours.

Essential Job Functions:

● Directly manage Housekeeping staff including, but not limited to hiring, training, scheduling, supporting, disciplining and terminating employees directly accountable to this position.

● Lead the team to maintain high levels of productivity and morale.

● To coordinate with the Hotel Manager to establish and ensure hotel standards of cleanliness and esthetics for rooms and public areas.

● To ensure compliance with inspection guidelines.

● Train staff on all SOPs and ensure there is understanding and compliance.

● To conduct inspections of hotel rooms and all public areas in order to ensure the highest level of cleanliness.

● To develop and ensure efficient routine and emergency departmental procedures for the Housekeeping Department.

● To accept personal responsibility for the satisfactory condition of all VIP rooms prior to occupancy, including special attentions provided for repeat guests.

● To ensure that effected operating departments have accurate information regarding rooms, including status, condition and maintenance needs.

● To establish and control inventory of departmental materials, including guest amenities, and administrative and cleaning supplies.

● To coordinate with the Maintenance Department to ensure the timely and professional completion of maintenance and repair work in guest rooms and public areas.

● To put out to bid, annually, all major vendor supplies needed for departmental operations.

● To prepare the annual departmental budget, according to the specifications set forth by the Managing Director with the assistance of the Property Controller.

● To continually monitor and control departmental expenditures to ensure upgrading and renovation.

● To maintain records of all FF&E replacement in guest rooms.

● To promote and comply with all company policies and procedures.

● To immediately report all suspicious occurrences and hazardous conditions.

● To maintain the cleanliness and safety of work areas at all times.

● Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with

company safety standards, and state and local regulations that pertain to your department.

● To ensure departmental safety training for all new Housekeeping employees before they begin to work.

● To conduct regular departmental operations meetings, including monthly safety meetings.

● To ensure proper handling, storage and labeling of all hazardous chemicals used by Housekeeping employees, in accordance with state and federal regulations.

● To attend all mandatory meetings as directed.

● To perform other tasks, including cross-training, as directed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Basecamp Hotels – South Lake Tahoe
Position: Front Desk Host

Job Overview: Responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services.

Reports To: Hotel Manager

Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:

● Fluency in English (verbal and written) is required.

● A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.

● Must have High school diploma or equivalent.

● Must be computer literate with a knowledge of Word and Excel.

Desired Skills/Aptitudes:

● Excellent interpersonal skills and the ability to work well with co-workers and the public.

● Possess a courteous, friendly and professional manner.

● Independent thinker and a ‘quick study’.

● Good team player.

● Willingness to go the extra mile.

● Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

● Ability to solve practical problems and deal with a variety of situations.

● Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

● Ability to work well under pressure and handle multiple tasks at once.

● Must be punctual with regular and reliable attendance.

Essential Physical Abilities:

● Endure various physical movements throughout the work areas, such as reaching, bending and stooping.

● Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).

● Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.

● Periodically required to work at a very fast pace, under pressure.

Essential Job Functions:

● Develop in depth understanding of the property management system and POS functionality.

● Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.

● Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

• Answering telephones in a prompt and professional manner and providing assistance to callers

• Taking reservations in person and over the phone

• Reading and responding to hotel email

• Checking guests in and out

• Completing group pre-registrations and key packets

• Posting charges and processing payments

• Communicating with Housekeeping and Maintenance

• Handling mail and coordinating deliveries of messages and packages

• Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.

● Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

● Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.

● To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.

● Complete shift checklists and special projects as assigned.

● To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.

● Meet with departing Front Desk Host to review business status, log-book and follow-up items.

● Keep the front desk as well as lobby areas clean and well organized.

● Be available to work irregular hours, including evenings, weekends and holidays.

● Be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.

● To follow all company policies and procedures.

● To immediately report all suspicious occurrences and hazardous conditions.

● To maintain the cleanliness and safety of work areas at all times.

● Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.

● To attend all mandatory meetings as directed.

● To perform other tasks, including cross-training, as directed.

Secondary Job Functions:

● Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

Pepper Tree Inn – Housekeeping
Position: Housekeeper

Department: Housekeeping

Job Overview: To manage the Housekeeping staff and operations to ensure cleanliness, safety and aesthetic appeal of the hotel.

Reports To: General Manager

Key Relationships
Internal: Room Attendants, House Person, Front Desk staff, Maintenance, Assistant Hotel Manager
External: Hotel guests and visitors

Essential Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:

● Fluency in English (verbal and written) is required.

● Bachelor’s degree in Business Management or related field, or equivalent experience required.

● Must have minimum two years’ experience in similar position.

● Microsoft Word and Excel or comparable computer proficiency preferred.

● Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.

● Knowledge of proper cleaning techniques, requirements and use of equipment

Desired Skills/Aptitudes:

● Excellent interpersonal skills and the ability to work well with co-workers and the public.

● Demonstrated ability to train staff and ensure high level of customer service.

● Ability to work well under pressure.

● Ability to speak Spanish is preferred.

● Must have strong written and verbal communication skills.

● Highly self-motivated.

• Ability to effectively manage staff to maintain a high level of morale and productivity.

• High quality standards for production and service.

Essential Physical Abilities:

● Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping to perform routine job tasks, including personally inspecting guest rooms daily.